MAINTENANCE & SUPPORT

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Maintenance & Support

DiLytics team provides regular maintenance & support services to keep your IT systems up and running by following the time tested approach

Log support requests on behalf of users
Categorize and prioritize the support requests based on evaluation
Resolve the support request in 8/5, 16/5, 24/7 fashion or based on agreed upon SLA
Provide regular and periodic reports to customer organization on the support performance and statistics
Perform planned and unplanned maintenance activities regularly and present reporting to customer
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