Augmented Client’s Team with Certified ServiceNow System Administrator

The client is a state government agency in the executive branch of the government of California. It serves the public by providing a variety of services – procurement and acquisition solutions; real estate management and design; environment-friendly transportation, etc.


The client sought a skilled professional to provide technical support and development services utilizing the ServiceNow platform.

DiLytics staffed a certified ServiceNow System Administrator who delivered the following services:

  • Created and implemented automated workflows for the client’s offices in ServiceNow, following industry standards and DGS policies.
  • Implemented various modules across departments.
  • Designed and created workflows and performed configuration activities.
  • Set up the HR module from scratch.
  • Conducted integration and testing of business process workflows, both manual and automated.
  • Created release management documentation for each production change.
  • Provided quick solutions for day-to-day incidents.

Key business benefits to the client included:

  • Access to a highly skilled team of ServiceNow experts
  • Increased process efficiency and productivity

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