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Augmented Client’s Team with Certified ServiceNow System Administrator
The client is a state government agency in the executive branch of the government of California. It serves the public by providing a variety of services – procurement and acquisition solutions; real estate management and design; environment-friendly transportation, etc.
The client sought a skilled professional to provide technical support and development services utilizing the ServiceNow platform.
DiLytics staffed a certified ServiceNow System Administrator who delivered the following services:
- Created and implemented automated workflows for the client’s offices in ServiceNow, following industry standards and DGS policies.
- Implemented various modules across departments.
- Designed and created workflows and performed configuration activities.
- Set up the HR module from scratch.
- Conducted integration and testing of business process workflows, both manual and automated.
- Created release management documentation for each production change.
- Provided quick solutions for day-to-day incidents.
Key business benefits to the client included:
- Access to a highly skilled team of ServiceNow experts
- Increased process efficiency and productivity
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