Success Story: Analytics Implementation Provided Insights to Managers Quickly and Efficiently

The Client is a department of one of the major cities of the US. It had a fragmented reporting framework that limited its ability to access relevant and accurate data quickly and efficiently.


Hence, it embarked on an initiative to implement a BI solution for two of its business groups – ‘Employment Services’ and ‘Benefits. 


DiLytics implemented an Oracle Analytics Cloud-based solution that provided the following business benefits to the client:

  • Greater visibility into program metrics
  • Significant saving of manual effort every month for obtaining a view into citizen’s lobby appointments and call data
  • Improved speed-to-delivery of analytical reports

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