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Success Story: Analytics Implementation Provided Insights to Managers Quickly and Efficiently
The Client is a department of one of the major cities of the US. It had a fragmented reporting framework that limited its ability to access relevant and accurate data quickly and efficiently.
Hence, it embarked on an initiative to implement a BI solution for two of its business groups – ‘Employment Services’ and ‘Benefits.
DiLytics implemented an Oracle Analytics Cloud-based solution that provided the following business benefits to the client:
- Greater visibility into program metrics
- Significant saving of manual effort every month for obtaining a view into citizen’s lobby appointments and call data
- Improved speed-to-delivery of analytical reports
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