Support & Maintenance

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Support & Maintenance

DiLytics provides regular support & maintenance services to keep your analytics application up-and-running by following the time-tested approach of:

Logging support requests on behalf of users
Categorizing and prioritizing support requests based on evaluation
Resolving support request in 8X5, 16X5, 24X7 fashion or based on agreed-upon SLA
Providing regular and periodic reports to customer on support & maintenance performance and statistics
Performing planned and unplanned maintenance activities regularly and presenting reports to customers.

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